Quickline welcomes new Chief Marketing and Information Officer and opens Customer Excellence Hub

In a move that reinforces this focus, Quickline is also expanding its estate with a brand-new Customer Excellence Hub at its Willerby headquarters. The new building will house many of the company’s customer-facing teams, including Sales, Customer Services, Scheduling, and Customer Onboarding. This investment reflects Quickline’s dedication to putting customers at the heart of everything it does, ensuring every interaction is guided by customer needs and insights.

Frank brings extensive experience from senior telecommunications roles, including the last 12 years at Digicel, leaving as the Group Chief Commercial Officer. Before that, he spent a decade at BT in commercial roles focused on business and residential mobile services. His career also includes management positions at ntl, Dolphin Telecommunications, Cable & Wireless and Silverlink Train Services, specialising in commercial pricing, product and propositions.

In his new role, Frank will lead Quickline’s Product, Propositions, Marketing, Digital and Data teams, ensuring customer insights and data guide every decision to deliver services tailored to customer needs.

He said: “I’m thrilled to be joining Quickline at such an exciting time for the business. As a company that’s passionate about delivering fast, reliable broadband to rural communities, Quickline has a unique opportunity to transform the way people connect and interact with the digital world.

“The communications sector is constantly evolving, and I look forward to tackling the challenges that come with ensuring customers not only have access to cutting-edge technology but also feel valued and understood.

“My focus will be on putting customers at the heart of everything we do - listening to their needs, refining our products and services, and delivering an experience that exceeds expectations. I’m looking forward to working with the talented teams at Quickline to bring our vision of seamless connectivity to life and make a real difference to the communities we serve.”

Sean Royce, Quickline’s CEO added: “Frank is a fantastic addition to the team, and I have no doubt that his extensive commercial experience and customer obsession will be invaluable as we move forward on our exciting growth journey. His expertise will ensure we remain laser-focused on what matters most – our customers. With Frank on board, we’re in a stronger position than ever to deliver exceptional products, services, and experiences that our customers deserve.

“Further to that, the opening of our new Customer Excellence Hub at Willerby is another key milestone in our journey to transform rural connectivity. By bringing our customer-facing teams together in a purpose-built space, we’re ensuring our colleagues have everything they need to deliver the best possible service to our customers.”