Student Services Administrator

Reference: UOH-TA-0269

Campus: Hull

Faculty/Area: Academic Services

Subject Group/Team: Service Centre

Salary: £25,138 to £27,181 Up to 21% pension, 31 days holiday+ bank holidays

Post Type: Full Time

Closing Date: Wednesday 02 October 2024

At University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in University of Hull workplace. These include people from global majority backgrounds; people who have a declared disability; LGBTQI+ people; and women particularly for our Grade 9 and 10 roles.

We reserve the right to close the advert early if a satisfactory amount of applications

The University of Hull has adopted a new professional service delivery model following extensive consultation with stakeholders from across the University. The majority of professional services are centralised with a hub and spoke model ensuring that that University-level central teams are operating efficiently to enable capacity for growth, are sharing knowledge and best practice to enable a consistent approach and driving continuous improvement. A single professional service culture for the University underpins close partnering and seamless service provision across professional staff in central and Faculty teams.

The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through the University’s student portal, CRM, unified telephony, and a new service centre. It is the engine room and nerve centre for student services more broadly, supporting and driving a student-centred model of service delivery across services. The SSD team collates, interrogates and shares data from enquiry channels to drive future service improvements. It sets and monitors service standards and partners with other student service providers to ensure that they operate consistently and collaboratively to deliver integrated end-to-end services.

The Student Service Administrator will provide enquiry management and general assistance services to students.  This will include the provision of information to students, resolution of student enquiries and requests, engagement monitoring, and acting as a point of referral to specialist advisory services. The Administrator will provide services that guide and assist students through all stages of the student lifecycle, supporting them towards independence and self-direction.