Receptionists

Contract 1:

13 hours per week, being 2 x 6.5 hour shifts normally between 10am and 5pm every Monday and Wednesday.

Contract 2:

13 hours per week, being 2 x 6.5 hour shifts normally between 10am and 5pm every Thursday and Friday.

Contract 3:

19.5 hours per week, being 3 x 6.5 hour shifts normally between 10am and 5pm every Saturday, Sunday and Monday.

Job Description:

• Operate PC-based ticketing machines and tills for the sale of entrance tickets and merchandise from the front-of-house ticketing points or shop/retail area.
• Process customer payments in all relevant forms (eg credit/debit cards, vouchers, cash).
• Greet all visitors to The Deep and ascertain their requirements.
• Maximise take up of the Annual Pass scheme by visitors by explaining annual pass ticketing, Gift Aid.
• Carry out related administration of the Annual Pass scheme, including typing customer details into ticketing system
• Maximise additional sales or event promotion.
• Carry out cashing-up and produce end-of-day reports.
• Maintain a high level of service to customers, communicating general information about their visit to The Deep and the City of Hull.
• Liaise with managers/supervisors in order to handle ticket sales/reception services for pre-booked groups, contractors and other visitors to The Deep.
• Operate internal communications systems within The Deep to relay information to colleagues.  This may include 2-way radios, tannoy system, internal telephones and mobile phones.
• Liaise with colleagues to ensure efficient and safe customer flow through the foyer and Visitor Attraction, assisting with the management of queues, car parking and fire evacuations.
• Ensure a clean, tidy and efficient reception, foyer and car park area.
• Attend to lost property and left luggage.

For more information and to apply you can also click here.