Admissions Manager

Reference: UOH-TA-0275

Campus: Hull

Faculty/Area: Academic Services

Subject Group/Team: Admissions and Applicant Services

Salary: £46,974 to £54,395 up to 21% pension & relocation package

31 days holiday + bank holidays + flexible & hybrid working

Post Type: Full Time

Closing Date: Sunday 27 October 2024

At University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in University of Hull workplace. These include people from global majority backgrounds; people who have a declared disability; LGBTQI+ people; and women particularly for our Grade 9 and 10 roles.

Applicants are required to submit a current CV and cover letter.

Title: Admissions Manager

The Role:

The University of Hull has adopted a new professional service delivery model following extensive consultation with stakeholders from across the University. The majority of professional services are centralised with a hub and spoke model ensuring that that University-level central teams are operating efficiently to enable capacity for growth, are sharing knowledge and best practice to enable a consistent approach and driving continuous improvement. A single professional service culture for the University underpins close partnering and seamless service provision across professional staff in central and Faculty teams.   

The Admissions Manager will report directly to the Director, Admissions, leading and directing professional services staff in the Admissions team and taking specific responsibility for harmonising the operational deliverables and effectiveness of its service, driving forward the development and operationalisation of new processes, practices, and systems. The Manager will play a key role in building and maintaining effective partnerships with Faculties and Schools.

Main Responsibilities:

• Lead effective admissions processing, enquiry management, conversion and customer service practices which meet the needs and expectations of applicants, academic colleagues and internal and external partners. Ensure practices are efficient, effective, consistent and in line with University policy and UCAS, UKVI, QAA, OfS and SPA guidance and legislation.
• Lead and manage a team of Admissions staff to provide effective and customer-focussed support, ensuring team development, training, and best practice for performance including clear targets, KPIs, in-year monitoring and forward planning. Review annually the staff development plan following review of all appraisals.  
• Develop and maintain a team culture of working to the highest standards of accuracy, compliance, and effective communication with the academic, administrative and applicant communities.